We hope and pray your family, your friends and you are well and in good health, as we are all confronted by the threat of COVID 19.
We wish to be of service to our guests and if we can be of any assistance in any way at all, please do not hesitate to call us at +91 471 4001999 or send us an email: info@thecentralresidency.com. Your request will be escalated to the concerned person and we will do all we can to assist you.
Our Commitment to Cleanliness & Hygiene:
At The Central Residency Hotel, we have always practised being open and transparent with our guests and colleagues. Our hotels have always placed the highest emphasis on the safety and wellbeing of our guests with exacting standards of cleanliness and hygiene. With the risks associated with COVID 19, and in keeping with World Health Organization and Ministry of Tourism guidelines, we have implemented a number of additional measures across all our hotels.
Summary of our standards
All of us at The Central Residency are grateful for the immense trust placed in us by our guests to always do the right thing. We also understand that not all of our guests would want to peruse through the complete list of procedures. For their convenience, we have tabulated the most important ones below.
All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitizer/ disinfectant. These practices are also in place in guest rooms.
Masks, disposable gloves and face shield are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.
Sprayer with professionally identified chemicals is being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
For the safety of our guests, rooms will be sanitised after guests check out, kept vacant for 24 hours and then allocated.
Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.
Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.
Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.
Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in.
All supplies and materials are sanitised before being admitted into the hotel premises.
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance are provided immediately.
Correctly formulated hand sanitizers are in place in all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc
Professional agencies and doctors are on standby for sanitisation of all areas should there be anyone detected with a positive sign of COVID-19.
To ensure all standards and protocols are adhered our Executive Housekeeper and our Safety and Hygiene Manager.
Our guests have been extremely appreciative of the measures we are taking for their safety. Equally our colleagues have welcomed these initiatives, with none of our team members testing positive for COVID-19.
Our Cancellation Policy:
We understand your travel plans will be affected, given these unprecedented times. For any reservations currently being held for travel dates till 31st October , 2020, you may choose to cancel these with no penalties. If you have paid booking deposits, you may choose to either hold them with us for future travel until 31st December, 2020 or ask for a refund.
If you made your reservations through Travel Agents or travel websites, we request you to contact them to cancel the reservations.
We would also like to assure you that we are entirely flexible with all new reservations and have instituted a policy that allows you to cancel your reservation at any time.
We would like to thank you for your support and we pray for your safety and wellbeing.
